Our curated furniture collections feature limited quantities to maintain the exclusivity and quality of our solid wood pieces. Each item undergoes meticulous selection to ensure it meets our standards for durability and aesthetic appeal. Should a furniture piece become unavailable after your purchase due to high demand or material sourcing challenges, we will notify you within 3 business days with these tailored options: (1) priority access to our upcoming collection featuring complementary designs, (2) full refund processed immediately through your original payment method, or (3) store credit with 15% bonus value for your next purchase of our handcrafted furniture. This approach reflects our dedication to sustainable production practices and customer satisfaction in the premium furniture market.
All prices are displayed in USD and final at checkout. We maintain transparent pricing that reflects the quality of our solid wood materials, traditional joinery techniques, and finishing processes. In exceptional cases of significant pricing discrepancies (e.g., a $2,500 solid wood dining table listed as $250 due to technical errors), we reserve the right to cancel such orders and will notify you within 3 business days. For any orders canceled under these circumstances, we offer a 20% discount code toward future purchases as compensation for the inconvenience, maintaining our brand's integrity and commitment to fair pricing for our artisanal furniture pieces.
Each furniture order undergoes comprehensive quality inspection and specialized packaging to ensure your solid wood pieces arrive in perfect condition. Standard order processing typically requires 3-5 business days, extending to 5-7 business days during peak seasons and holiday periods. You will receive detailed tracking information and handling instructions via email once your furniture shipment is dispatched. For custom-made furniture items requiring additional craftsmanship time, such as bespoke finishes or specific wood treatments, estimated production and delivery timelines will be clearly displayed during checkout to properly manage your expectations for these premium pieces.
We utilize specialized furniture shipping partners with white-glove delivery services to ensure your premium solid wood furniture arrives in impeccable condition. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days due to the careful handling and customs procedures required for quality furniture. All international shipments include comprehensive customs documentation with accurate product descriptions and valuations to prevent delays - essential for our global clientele investing in heirloom-quality furniture pieces that require proper import handling and protection during transit.
We accept returns within 30 days of delivery for store credit or exchange, acknowledging that furniture decisions often require in-home consideration. Returned items must be in original, unused condition with all protective packaging intact and no assembly attempted. Due to the specialized nature of furniture returns, processing may take 12-15 business days after we receive your returned item at our warehouse. For quality assurance, all returned furniture undergoes thorough inspection for any damage or wear before approval. Custom-made and final sale items (clearly marked during purchase) are excluded from returns to maintain the exclusivity and specialized nature of our bespoke furniture collections.
All visual content including product photography, furniture design sketches, technical drawings, and decorative arrangement concepts are protected intellectual property. Unauthorized commercial use, including replicating our furniture designs, manufacturing similar pieces based on our concepts, or using our imagery for third-party sales and marketing, is strictly prohibited. We actively monitor and enforce these rights through appropriate legal channels to preserve our brand's distinctive design aesthetic and protect the originality of our solid wood furniture collections in the competitive home furnishings market.
Our furniture specialists and design consultants are available via email at [email protected] for product inquiries, assembly guidance, and design recommendations. Response time is typically within 2-3 business days (may extend to 5 days during high-volume periods and new collection launches). For urgent matters regarding existing furniture orders, delivery scheduling, or damage claims, please include your order number in the subject line. We value detailed communication that matches our brand's thoughtful approach to furniture design and customer care, ensuring you receive comprehensive support for your interior design projects and furniture investments.
