All transactions conducted through www.teufurn.com require immediate payment via our secure encrypted checkout system. We accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your payment must be fully authorized and cleared before we commence the order processing procedure. In exceptional circumstances where payment verification fails, we retain the right to cancel your order without advance notification. For international customers, please be aware that currency conversion charges may apply according to your financial institution's policies. All payments are processed in USD, and we maintain the highest security standards to protect your financial information throughout the transaction process.
Following successful payment processing, you will automatically receive an order confirmation email sent to the address provided during your purchase journey. This electronic document serves as your official purchase receipt and includes comprehensive order particulars such as product descriptions, material specifications (including wood types and finishes), pricing details, and preliminary shipping information. We strongly advise meticulously reviewing this confirmation as it constitutes the legally binding agreement between you and our furniture company. Should you identify any inconsistencies or errors in your order details, please promptly contact our customer service department at [email protected] within 48 hours of order placement to ensure timely resolution.
While we employ sophisticated real-time inventory management systems, certain handcrafted furniture pieces may occasionally become oversold due to the artisanal nature of our production process and fluctuating material availability. In such rare instances, we will notify you via email within 3-5 business days of purchase. You will have the option to await restocking (typically requiring 4-6 weeks for custom furniture pieces) or receive a complete refund. We cannot guarantee the continuous availability of specific wood types, finishes, or custom design elements showcased on our digital platform. All products remain subject to prior sale until your order undergoes complete processing and shipping confirmation.
Orders for our premium furniture collections typically require 3-5 business days for processing before shipment commencement. During peak seasonal periods or major promotional events, processing duration may extend to 5-7 business days. Following dispatch, domestic furniture deliveries generally arrive within 14-21 business days due to the specialized handling requirements of large items, while international shipments may require 21-28 business days depending on customs clearance procedures and destination. You will receive comprehensive shipping confirmation with tracking details once your order departs our manufacturing facility. Please note that we cannot be held responsible for delays caused by carrier logistics, weather conditions, or customs authorities.
We accept returns within 30 days of delivery for store credit or product exchange. All returned items must remain in pristine, unused condition with original protective packaging intact and all certificates of authenticity present. Custom-made furniture, clearance items, and assembled products are strictly non-returnable unless manufacturing defects are identified. To initiate a return procedure, please email [email protected] providing your order number and detailed reason for return. Eligible returns will receive comprehensive instructions and authorization documentation. Refunds for approved returns will be processed within 14 business days of receiving the returned merchandise at our inspection facility. Customers bear responsibility for return shipping costs unless the return results from verified company error or product defect.
All pricing information is displayed in USD and incorporates applicable value-added taxes where mandated by governing legislation. We reserve the right to modify pricing structures without prior notification due to market volatility, currency exchange fluctuations, or raw material cost variations. If you successfully placed an order before any price modification, you will be charged the amount displayed during your checkout process. Promotional discounts and special offers cannot be combined unless specifically stated in the promotion terms. Any import duties, customs taxes, or international shipping fees remain the exclusive responsibility of the customer for orders shipped outside our primary service regions.
For any purchase-related inquiries, concerns, or assistance requirements, please contact our dedicated customer service team at [email protected]. We strive to respond to all communications within 48-72 hours during standard business operations. When corresponding with our team, please include your complete order number and relevant purchase details to facilitate efficient service resolution.
